Terms of service
Last updated: 1 October 2026
These Terms of Service apply to purchases made through the Your Pretty Things online store.
Please read these Terms of Service carefully before placing an order. By placing an order through our website, you acknowledge that you have read and understood these terms.
These terms are intended to apply alongside our Refund & Returns Policy, Privacy Policy and Shipping Policy.
Nothing in these terms affects or limits any statutory rights you may have under applicable consumer law.
1. About Us
This website is operated by:
Your Pretty Things Ltd
Registered office/business address: 2 Herdwick Place, Middlewich, CW10 9QY, United Kingdom
Email: yourprettythingsltd@gmail.com
Your Pretty Things Ltd is a company incorporated in the United Kingdom.
We are currently not registered for VAT, and therefore prices displayed on our website do not include a separately stated VAT charge.
2. About Our Products
We sell home décor and decorative products through our online store.
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product photographs and the actual product, including differences in colour, texture, finish, pattern or appearance, particularly where products are handmade or manufactured in batches.
Where dimensions, materials, colours or other product characteristics are important to your purchasing decision, please review the product information provided on the relevant product page before placing your order.
Any photographs or illustrations used on our website are intended to give an accurate representation of the products but may vary slightly depending on your device, screen settings, lighting and other factors.
3. Product Availability
All products are subject to availability.
We may update, suspend or discontinue products from our website at any time.
If a product you have ordered becomes unavailable after you place your order, we will contact you and, where appropriate, offer you a refund or another available remedy.
We will not knowingly accept payment for goods that we cannot supply without taking appropriate action to resolve the situation.
4. Prices
The price of each product is displayed on the relevant product page at the time you place your order.
We take reasonable care to ensure that prices are accurate.
If we discover an obvious pricing error before your order has been dispatched, we may contact you to explain the error and give you the option of confirming the order at the correct price or cancelling the order.
If an order has already been accepted and paid for and we are legally required to honour the price displayed, we will do so.
Delivery charges, where applicable, will be displayed before you complete your purchase.
We reserve the right to change product prices at any time, but changes will not affect orders that we have already accepted.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you should receive an order confirmation by email acknowledging that we have received your order.
Receipt of an order confirmation does not necessarily mean that your order has been accepted if we subsequently identify an issue such as a product being unavailable or an obvious pricing error.
Where your order is accepted, the contract between you and Your Pretty Things Ltd will be formed in accordance with applicable law.
You are responsible for ensuring that the information you provide when placing an order is accurate and complete, including your name, delivery address, email address and any other information required to process your order.
6. Payment
Payment must be made using one of the payment methods made available through our website at checkout.
You confirm that you are authorised to use the payment method provided.
We do not normally have access to your complete payment card details. Payment information may be processed by the relevant payment service provider used at checkout.
Your order will not normally be dispatched until payment has been successfully authorised or received.
7. Delivery
We offer delivery to the countries and destinations shown as available at checkout.
Delivery times and costs may vary depending on the destination, product and fulfilment arrangements.
Estimated delivery times are provided as guidance and are not guaranteed unless we have expressly agreed otherwise.
Where applicable, we will provide estimated delivery information before you complete your purchase.
We will take reasonable steps to ensure that your order is delivered within the applicable legal timeframe.
For UK consumer contracts, unless otherwise agreed with you, goods should generally be delivered within 30 days of the contract being entered into. Different arrangements may apply where a longer delivery period has been expressly agreed with you.
If your order is significantly delayed or there is a delivery problem, please contact us at yourprettythingsltd@gmail.com so that we can investigate the issue and provide an appropriate solution.
8. International Orders
We accept orders from selected countries outside the United Kingdom.
International orders may be subject to customs procedures, import duties, taxes, fees or other charges imposed by the destination country.
Where applicable, responsibility for such charges will depend on the delivery arrangement and the information provided at checkout.
Customers are responsible for providing accurate delivery and contact information and for complying with applicable import requirements in their country.
Where taxes, duties or import charges are included in the delivery arrangement offered at checkout, we will provide information about this where applicable.
We cannot guarantee that customs authorities will not delay an international shipment.
9. Order Fulfilment and Third-Party Fulfilment Partners
We may use third-party fulfilment and logistics providers, including CJdropshipping, to store, process and dispatch products on our behalf.
This means that your order may be dispatched from a fulfilment warehouse located in the United Kingdom, another country or China, depending on the product and fulfilment arrangements.
The use of a third-party fulfilment provider does not change your contractual relationship with us.
Your contract for the purchase of goods is with Your Pretty Things Ltd, not with the fulfilment provider.
We remain responsible for meeting our obligations to you under applicable consumer law.
10. Returns and Refunds
Our returns and refund arrangements are explained in our Refund & Returns Policy.
Where you have a statutory right to cancel an online purchase, you may generally cancel within 14 days of receiving the goods, subject to applicable exceptions.
You may also have additional statutory rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
Nothing in these Terms of Service limits or excludes those rights.
If you wish to return an item, please contact us at:
Please do not send products directly to a CJdropshipping warehouse without first receiving the appropriate return instructions from us.
11. Faulty, Damaged or Incorrect Goods
We are responsible for ensuring that goods supplied to you meet the requirements imposed by applicable consumer law.
Depending on the circumstances, goods must be of satisfactory quality, fit for purpose and as described.
If you receive an item that is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us so that we can assess the issue and provide the appropriate remedy.
Your statutory rights are not affected by any separate returns procedure described on our website.
12. Your Responsibility When Ordering
You are responsible for checking that:
- The product is suitable for your intended use
- The selected size, colour, style or variation is correct
- Your delivery address is accurate
- Your contact details are correct
- Any relevant product information has been reviewed before purchase
If you provide an incorrect delivery address and the order cannot be delivered as a result, please contact us as soon as possible.
This does not affect any rights you may have where the delivery problem is our responsibility.
13. Product Use and Safety
You should use our products only for their intended purpose and in accordance with any instructions, warnings or care information supplied with the product.
Some decorative products may not be suitable for children or may contain small parts, fragile components or materials that require appropriate handling.
Where specific safety or care information applies to a product, this will be provided where reasonably necessary.
We are not responsible for damage resulting from misuse, improper handling or use contrary to supplied instructions, subject always to your statutory rights.
14. Intellectual Property
Unless otherwise stated, the content of this website, including our branding, logos, product descriptions, photographs, graphics, text, layout and other materials, is owned by or licensed to Your Pretty Things Ltd.
You may access and use the website for your personal, non-commercial use.
You must not reproduce, copy, modify, distribute, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
15. Website Availability
We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or restrict access to the website where reasonably necessary for maintenance, security, updates or other operational reasons.
Nothing in these terms excludes liability that cannot legally be excluded or restricted.
16. Website Information and Errors
We take reasonable care when preparing the information displayed on our website.
However, occasional errors, inaccuracies or omissions may occur.
Where we identify an error that materially affects an order, we will take reasonable steps to contact the affected customer and resolve the matter in accordance with applicable law.
17. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or other special offers.
Unless otherwise stated:
- Promotional codes must be used before their stated expiry date
- Promotional codes cannot normally be exchanged for cash
- Promotional codes cannot normally be combined with other promotional codes
- We may impose product or order restrictions on particular promotions
- Promotional offers are subject to the terms stated when the offer is made
Any specific promotional terms displayed with an offer will take precedence over these general provisions where applicable.
18. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory consumer rights
- Faulty goods where liability cannot legally be excluded
- Goods that are not as described
- Any other liability that cannot legally be excluded or limited
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or which are not caused by our breach of these terms, to the extent permitted by law.
Nothing in this section affects your statutory rights as a consumer.
19. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as:
- Severe weather
- Natural disasters
- War or civil unrest
- Government action
- Customs delays
- Strikes or industrial disputes
- Significant transport disruption
- Carrier failures
- Major technical failures
- Other events that could not reasonably have been prevented or anticipated
Where such an event affects your order, we will take reasonable steps to inform you and minimise any resulting delay.
This provision does not remove any statutory rights you may have.
20. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy.
When you place an order, we may need to share relevant information with payment providers, delivery companies and fulfilment partners so that we can process and deliver your order.
We will handle personal information in accordance with applicable data protection legislation and our Privacy Policy.
21. Complaints
If you have a complaint about an order, product or our service, please contact us at:
Please provide your order number and a description of the issue so that we can investigate it.
We will aim to respond to complaints as soon as reasonably possible.
22. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, legal requirements or website.
The version applicable to your purchase will generally be the version in force when your order was placed, unless a change is required by law or otherwise applies to your existing contractual relationship.
The current version will be made available on our website.
23. Governing Law and Jurisdiction
These Terms of Service and any contract between you and Your Pretty Things Ltd are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence apply and cannot lawfully be excluded.
If you are a consumer living outside England and Wales, you may have additional rights under the mandatory consumer protection laws of the country in which you live.
Nothing in these terms prevents you from relying on any mandatory rights or protections available to you under applicable law.
24. Severability
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.
25. Entire Agreement
These Terms of Service, together with the applicable product information, order information, Refund & Returns Policy, Shipping Policy and Privacy Policy, form the terms governing your purchase from Your Pretty Things Ltd.
Where there is a conflict between these Terms of Service and your statutory consumer rights, your statutory consumer rights will prevail.
26. Contact Information
If you have any questions regarding these Terms of Service, your order or our products, please contact:
Your Pretty Things Ltd
2 Herdwick Place
Middlewich
CW10 9QY
United Kingdom
Email: yourprettythingsltd@gmail.com
We recommend that you keep a copy of these Terms of Service and your order confirmation for your records.